Why is my 'Add Users' button grayed out?
If you're an administrator with a caseload, first you'll need to display the full roster in your staff manager to add teachers or other staff to your caseload.
Here's what you'll need to do
- Simply uncheck Your Caseload at the top right of your staff list to reveal the entirety of your roster
- The + Add Users button will be available for you to select, where you can add a new staff member
- Then, ensure that the new staff member you have added has a 'Tag' that corresponds to your own 'Caseloads'
- Finally, to re-filter the roster to your caseload, simply click the box next to Your Caseload once more and you should be set!
Still having trouble?
If you're still running into issues with adding a new staff member to your roster and caseload, then please reach out to support by submitting a ticket with all the details—we'll get right on the case!
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