To help the TeachBoost team streamline the troubleshooting process and diagnose the cause of the error quickly, it helps when contacting Support to include the following information:
Ctrl + Shift + J
Edge: Navigate to More Tools > Developer Tools or press
F12on your keyboard
Firefox: Navigate to Tools > Web Developer > Error Console or press
Ctrl + Shift + Jon your keyboard
Take a screenshot of your full screen at this point, showing the error on Sketch, the open console, and your browser's address bar -- this site has super clear instructions on how to do this if required.
Find out your current browser version: accessing this website will provide you with this information.
Open a support ticket here with (1) the details of the issue you are experiencing, including a screenshot of the error & console and (2) your browser details. We'll take it from there!