Are some of your school staff in the roster, yet missing from the Heatmap report? This is likely because the Heatmap defaults to showing only Level 1 staff members that are explicitly within your roster.
Here's what you'll need to do:
If you evaluate staff who have administrative (Level 2+) access to your school group, then you can adjust the Heatmap to show all staff instead -- here's how:
- Click More Options at the top right of the Heatmap
- Under 'User List', use the dropdown menu to select Display all users
- Click the blue Apply Filters button to update the Heatmap display
Note: Administrative staff who have caseloads will only see the data for staff assigned to them in TeachBoost
Problems not resolved?
Still have questions about locating a staff member? Please contact support!