We're sorry you're having trouble logging in!
What this means
You will receive an error if your school or organization uses a special method called LDAP to log in to SchoolStatus Boost. Here are some things to keep in mind about your LDAP login method:
- You do not have a separate password for Boost, and it also means that resetting your Boost password won't solve this one.
- When you log in, you need to use your school email address and the password you use to access your school email.
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We send those details to your organization's servers to check they are correct:
- If they're correct, that'll get you logged in.
- If these details are incorrect, you'll be unable to log in to Boost.
Here's what you'll need to do:
If you're already trying to log in with the same email and password combination as your school account then you'll need to:
- Get in touch with your IT team to reset and confirm your password.
- Once you've done that, verify that this password is working to access other services, including your Organization email.
- If this is all working OK, then try those credentials with Boost!